GENERAL SUPPLY TERMS AND CONDITIONS
For spare parts supplies
The Supplier
1) Prices of supplied material are stipulated according to currently valid Price list of the supply house.
2) Costs spent on transportation, packaging are not included in listed prices unless otherwise stated in concluded Contract or written order.
These additional costs are charged according to valid hourly rate or according to the Supplier‘s Price list.
3) The Supplier ensures a forwarding service for the Ordering party and sends the material on required address of the Ordering party. Transportation costs are covered by the Ordering party, unless otherwise agreed.
4) The Supplier accepts in principle only written orders which must contain
- the name of the company, residence, Company Identification Number, Tax Identification Number, phone contact number and name of person authorized to conduct the negotiation
- name and description of ordered material
- number of order
5) Warranty on supplied material is stipulated by the Supplier to 12 months from the date of delivery from warehouse.
6) Sales return of supplied material – see the Supplier’s Complaint Terms and Conditions.
7) The Supplier issues a tax document according to the received written order and the document will contain all proper appendages according to the law in effect.
Invoice issued by the Supplier is due within 14 days from the date of delivery from warehouse unless otherwise agreed.
8) In case of the tax document return, the Ordering party shall enclose an accompanying letter containing the reason for return of issued tax document.
9) The Supplier is bound to submit all necessary documents, declarations, safety data sheets etc. to the Ordering party without any delay.
The Ordering party
1) The Ordering party orders the goods at the Suppliers‘ in writing according to valid Price list of the supply house.
2) Orders must be sent by the Ordering party only in writing and must contain
- name of the company, company residence, Company Identification Number, Tax Identification Number, phone contact number and name of a person authorized to conduct the negotiation
- name and description of ordered material
- number of the order
3) The Ordering party, to which the material is sent by arranged freight forwarder, shall revise the undamaged material and confirm by signing its right and flawless delivery in accordance with Ordering party‘s written order.
4) Disposal of packaging material is ensured by the Ordering party at its own expense.
5) The Ordering party confirms flawless and right reception of material by signing of a delivery note or a document issued by the freight forwarding company and is obliged to pay the tax document issued by the Supplier in specified term.
If the Supplier receives late payment for supplied material, then he is entitled to charge the Ordering party a penalty for delay in amount of 0.05% of supplied material price.
6) The Ordering party shall let a professional and qualified company carry out the assembly of supplied technology if the Ordering party itself does not have such a qualification, and will inform the Supplier about the installation.
Company carrying out the assembly works must be eligible for the work and must adhere installation and technological procedures for refrigeration technology.
COMPLAINTS TERMS AND CONDITIONS OF
CHLADÍRESKÝ SERVIS JEDLIČKA s.r.o.
for supplies of spare parts
These Warranty Claim Guidelines of CHLADÍRENSKÝ SERVIS JEDLIČKA s.r.o. are undivisible part of the General Supplier Terms and Conditions and the Ordering party is obliged to follow these rules and to proceed in the below specified way while filing a complaint unless otherwise specified in the Contract or an Order.
Warranty:
We provide 12 months warranty period for supplied goods from the date of delivery from warehouse.
The warrant applies only on goods bought or supplied by the Supplier on territory of the Czech Republic.
Supplied facility can be installed, commisioned, and maintained only by a company eligible for this activity (see General Business Terms and Conditions) otherwise no consideration will be given to complaint.
If an incompetent or unapproved intervention will be made by the Ordering party or User during warranty period, the Supplier is not obliged to accept the complaint.
Duties of the Supplier:
To supply a new flawless part to the Ordering party without postponements in regard to given situation.
To provide the Ordering party with a basic consultant service.
The Supplier provides the warranty only on the supplied part or part of cooling circuit that was a subject of the Order or Contract. Other material that is necessary for repair in scope of technology procedure compliance, service operation and travel costs are not a part of complaint and the Supplier does not accept them when they are claimed.
To revise the returned part on the basis of filled claim protocol (date of issue, correctness of part placement within the circuit, technological procedure) and send to the Ordering party formulation on complaint status.
The Ordering party must be informed about the complaint status in case that the part was submitted to complaint procedure of other party (foreign, domestic producer) and the Ordering party accepts complaint handling rules of this assigned company.
Duties of the Ordering party:
The Ordering party shall immediately inform the Supplier about problem and the state of claimed part after it finds a defect.
The Ordering party shall readably fill the „Complaints protocol“ (the form can be downloaded from www.chsjedlicka.cz) and send it together with the defective part to the Supplier for revision. At the same time it shall send a copy of the invoice relating to the defective part purchased from the Supplier.
The Ordering party accepts warranty procedure of the Supplier or a company to which the complaint was assigned (foreign, domestic producer).
zakaznicky-servis/protokol-reklamacni-chsj.pdf